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New Arrivals

Explore new arrivals, high-quality designs, refined craftsmanship, and timeless style—continuously updated with fresh pieces added to our online store.


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Women's Collections

Men's Collections

Featured products

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Shipping & Delivery

Shipping & Delivery

At Wat&Chic, we want your experience to be smooth, transparent, and worry-free. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

Order Processing

  • All orders are processed within 1–3 business days.
  • During high-demand periods or holidays, processing may take an additional 1–2 days.
  • As soon as your order is dispatched, you will receive a confirmation email with tracking information.

Delivery Times

Because we curate items from multiple trusted partners, delivery times may vary slightly by product or destination.

Estimated delivery times:

  • Europe: 3–7 business days
  • USA & Canada: 7–14 business days
  • UK: 6–12 business days
  • Other international destinations: 10–20 business days

Please note: These are estimated timeframes. Customs inspections, carrier delays, or seasonal peaks may occasionally affect delivery speed.

Order Tracking

Once your order ships, you’ll receive a tracking link via email. You can follow your package in real time from dispatch to delivery. If tracking updates seem slow or paused, don’t worry — this can happen during customs checks or carrier transitions.

Customs & Duties

Depending on your country, additional customs fees, import duties, or taxes may apply. These charges are determined by your local customs office and are the responsibility of the recipient. We always ship with accurate documentation to ensure a smooth customs process.

Multiple-Item Orders

If your order contains more than one item, they may arrive in separate shipments to ensure the fastest delivery and availability of each piece. Don’t worry, you will receive tracking for each package.

Address Accuracy

To avoid delays, please make sure your shipping address is entered correctly at checkout. We cannot take responsibility for lost items caused by incomplete or incorrect addresses.

If Your Order Is Delayed

If your package is taking longer than expected, simply contact us at support@wat-chic.com with your order number. We’re happy to assist and can quickly check the status for you.

We’re Here to Help

Our goal is to make every order feel seamless from start to finish. If you have any questions about shipping, delivery, or tracking, feel free to reach out. Our team is always here to support you.

Email: support@wat-chic.com
Response time: within 24 hours (Mon–Fri)

frequently-asked-questions

Find your answers here

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary by location, with most European orders arriving within 3-7 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.

What payment methods do you accept?

We accept secure payments including major credit/debit cards and other trusted payment options displayed at checkout.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

How do I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Where do your products come from?

We work with trusted distributors and reputable partners to source genuine designer pieces. This ensures consistent quality and certified authenticity.

Do you keep items in stock?

We operate with a curated inventory model that allows us to offer a wider range of designer styles. Once you place an order, your item is prepared, verified, and shipped with care.

How do I care for my luxury items?

Each product comes with specific care instructions. Generally, we recommend storing items in their dust bags and avoiding exposure to moisture and direct sunlight.

About Us

Dno obrazca

Welcome to Wat&Chic — where luxury meets individuality.

Thank you for choosing Wat&Chic — we’re honoured to be part of your style journey. Wat&Chic is an online fashion retailer focused on offering a curated selection of apparel, footwear, and accessories from established brands and designers. We operate as an e-commerce business in partnership with authorised wholesale suppliers and distributors based in the EU and internationally. Through these partnerships, we can provide customers with access to a wide range of fashion products without holding all inventory in a single physical location.

Our Business Model

Wat&Chic works with verified third-party suppliers who source products directly from brands, authorised distributors, or licensed channels. Orders placed on our website are fulfilled either from our partners’ warehouses or through our logistics network, depending on product availability and location. We do not manufacture products ourselves. Instead, we act as a retail platform connecting customers with items sourced through our supplier network.

Product Authenticity

We take product authenticity seriously. Our suppliers are required to provide goods obtained through legitimate and authorised distribution channels. While we are not the brand owner or official brand representative, we aim to ensure that all items offered on our store meet industry standards for authenticity. If you have any questions about a specific product, you can contact us before purchasing for additional information.

Brand Disclaimer

Wat&Chic is an independent online retailer operated by WILSON4TRADING, Vili Šmid s.p. We are not the brand owner, manufacturer, or official representative of the brands featured on this website. Products offered on our store are sourced through third-party suppliers and distributors. Brand names, trademarks, and logos are used for identification purposes only and remain the property of their respective owners. We do not claim any direct affiliation, endorsement, or authorisation from the brands unless explicitly stated.

Pricing & Availability

Due to our sourcing model, pricing and availability may vary depending on supplier stock levels, market conditions, and regional distribution. We strive to keep all product information accurate and up to date.

Customer Experience

We are committed to providing a clear and transparent shopping experience. This includes:

  • Detailed product information is available
  • Clear communication regarding shipping times and delivery
  • Accessible customer support for all inquiries

Company Information

Business Name: Wat&Chic is operated by WILSON4TRADING, Vili Šmid s.p.
Email: support@wat-chic.com
Phone: +0386 (0)516 05 211
Business Address: Valvasorjeva ulica 32 B, 3000 Celje, Slovenia

Customer support is available via email and phone during standard business hours.

Our Commitment

Our goal is to offer customers access to a broad selection of fashion products through a transparent and reliable online platform. We continuously work to improve our processes, supplier relationships, and customer experience.

If you have any questions, we encourage you to contact us before making a purchase.

Contact Us

Email: support@wat-chic.com

We’ll get back to you within 24 hours, Monday - Friday.

Couldn't find your answer?

Can’t find what you’re looking for? No worries—we’ve got you covered! Just reach out to us, and we’ll be happy to help.

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