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About Us

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Welcome to Wat&Chic — where luxury meets individuality.

At Wat&Chic, we believe luxury is more than clothing or accessories — it’s a way to express who you are. Our mission is to bring you beautifully crafted designer pieces that inspire confidence, celebrate personal style, and stand the test of time.

We are a dedicated team of fashion lovers who carefully curate a collection of premium apparel, shoes, bags, jewellery, and accessories from some of the world’s most renowned designer labels. Every item we offer is authentically verified, complete with original tags and packaging, so you can shop with complete peace of mind.

Our Mission

To make luxury fashion accessible, enjoyable, and worry-free.
Whether you’re searching for an iconic statement piece or an everyday touch of elegance, we aim to deliver items that elevate your wardrobe and bring joy to your shopping experience.

Why Shop With Us

·       Authenticity First – Every product undergoes a thorough verification process.

·       Curated Luxury – We hand-select pieces known for exceptional craftsmanship and contemporary style.

·       Secure & Seamless Shopping – From checkout to delivery, we prioritise your peace of mind.

·       Reliable Support – Real people, ready to assist you with any questions along the way.

Our Philosophy

Fashion is a journey — an evolving expression of personality and taste. We treat every collection with care, selecting items for their quality, detail, and design integrity. Our goal is to help you build a wardrobe that feels refined, effortless, and uniquely yours.

Our Promise to You

✔ Honest and clear product information
✔ Transparent delivery timelines
✔ Dedicated support and timely communication
✔ Safe, secure checkout with buyer protection

Your satisfaction is at the heart of everything we do.

Contact Us

Email: support@wat-chic.com

We’ll get back to you within 24 hours, Monday - Friday.

Thank you for choosing Wat&Chic .

Shipping & Delivery


Shipping & Delivery

At Wat&Chic, we want your experience to be smooth, transparent, and worry-free. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

Order Processing

·       All orders are processed within 1–3 business days.

·       During high-demand periods or holidays, processing may take an additional 1–2 days.

·       As soon as your order is dispatched, you will receive a confirmation email with tracking information.

Delivery Times

Because we curate items from multiple trusted partners, delivery times may vary slightly by product or destination.

Estimated delivery times:

·       Europe: 3–7 business days

·       USA & Canada: 7–14 business days

·       UK: 6–12 business days

·       Other international destinations: 10–20 business days

Please note: These are estimated timeframes. Customs inspections, carrier delays, or seasonal peaks may occasionally affect delivery speed.

Order Tracking

Once your order ships, you’ll receive a tracking link via email.
You can follow your package in real time from dispatch to delivery.

If tracking updates seem slow or paused, don’t worry — this can happen during customs checks or carrier transitions.

Customs & Duties

Depending on your country, additional customs fees, import duties, or taxes may apply. These charges are determined by your local customs office and are the responsibility of the recipient. We always ship with accurate documentation to ensure a smooth customs process.

Multiple-Item Orders

If your order contains more than one item, they may arrive in separate shipments to ensure the fastest delivery and availability of each piece. Don’t worry, you will receive tracking for each package.

Address Accuracy

To avoid delays, please make sure your shipping address is entered correctly at checkout. We cannot take responsibility for lost items caused by incomplete or incorrect addresses.

If Your Order Is Delayed

If your package is taking longer than expected, simply contact us at support@wat-chic.com with your order number.
We’re happy to assist and can quickly check the status for you.

We’re Here to Help

Our goal is to make every order feel seamless from start to finish.
If you have any questions about shipping, delivery, or tracking, feel free to reach out. Our team is always here to support you.

Email: support@wat-chic.com
Response time: within 24 hours (Mon–Fri)

 

frequently-asked-questions

Find your answers here

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary by location, with most European orders arriving within 3-7 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.

What payment methods do you accept?

We accept secure payments including major credit/debit cards and other trusted payment options displayed at checkout.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

How do I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Where do your products come from?

We work with trusted distributors and reputable partners to source genuine designer pieces. This ensures consistent quality and certified authenticity.

Do you keep items in stock?

We operate with a curated inventory model that allows us to offer a wider range of designer styles. Once you place an order, your item is prepared, verified, and shipped with care.

How do I care for my luxury items?

Each product comes with specific care instructions. Generally, we recommend storing items in their dust bags and avoiding exposure to moisture and direct sunlight.

Couldn't find your answer?

Can’t find what you’re looking for? No worries—we’ve got you covered! Just reach out to us, and we’ll be happy to help.

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